Omnie Vox supports retail spaces with interactive customer engagement points, providing product information, store wayfinding and real-time customer feedback.
Retail environments rely heavily on staff to answer product questions, provide directions within stores or shopping centres, and handle customer enquiries. During busy periods, staff are often unavailable, leaving shoppers unable to find the information they need.
At the same time, retailers struggle to capture real-time feedback from customers while they are still on-site. Most feedback is collected later through surveys or review platforms, meaning valuable insights about in-store experiences are often lost. Without timely information or accessible assistance, shoppers may abandon purchases, leave frustrated, or miss promotional opportunities within the store.
Omnie Vox provides shoppers with an intelligent in-store assistant that can answer product questions, explain promotions, and guide customers to the exact location of items or services within the retail environment. Through natural conversation, customers can also quickly share feedback, report issues, or rate their experience, giving retailers immediate insight into customer sentiment and operational performance.
The Vox Net management platform captures interaction data and feedback trends, allowing retailers to better understand shopper behaviour, improve store layouts, and refine promotions. By combining information access with real-time feedback collection, Omnie Vox helps retailers deliver a more responsive, engaging, and data-driven customer experience.
Available 24/7 and speaking over 80 languages, Omnie Vox provides instant wayfinding and real-time updates on local services, transforming static spaces into interactive hubs that drive footfall and engagement.
VOX APP turns any lamppost, sign or noticeboard into a trusted safety point with a printed QR code. Anyone can scan, tap once and report a concern, ask for help or find nearby ser…
VOX APP puts an expert guide beside every exhibit with a small printed QR code. Visitors scan, tap once and ask anything, the story behind the piece, the artist, the era, and hear…
VOX APP gives every guest a concierge in their pocket, launched from a QR code in the lobby, lift or room. Guests scan, tap once and ask about breakfast times, facilities or the b…
A retail wayfinding kit from Omnie Vox fits inside the store directories, department signs and point-of-sale displays already on the shop floor. A customer presses the button and asks where the fitting rooms are, whether a size is in stock or what is on promotion, and hears the answer in their own language before a member of staff is free.
Stock, price and promotion answers come from your own systems through AI Workflows in Vox Net. Spoken answers help dyslexic and visually impaired shoppers, and a calm, low-pressure voice suits customers who would rather not ask.
A department store is refitting its floor directories during a refurbishment. Vox Kit goes behind each directory as it is installed. On the first Saturday the ground-floor sign answers “where are menswear?” in Mandarin, tells a visually impaired shopper the way to the lifts, and the store sees in Vox Net that “click and collect” is the most-asked question of the day.
International customers and tourists ask about the menu, the product or the room in their own language and are answered in it. A multilingual menu without reprinting a page.
Learn moreAn accessible menu for dyslexic customers, spoken product information for visually impaired shoppers, and unhurried help for elderly guests.
Learn moreCalm, low-pressure ordering and information: ask the sign, hear a plain answer, ask again. No queue, no rush, no social pressure.
Learn moreDishes and allergens, hotel information, in-store product answers and drive-thru ordering, with live availability via AI Workflows in Vox Net.
1. Vox POS
The Vox Post for permanent outdoor installation, Vox Stand for indoor receptions and entrances, and Vox Sign for pavement and streetfront use. Position it, switch it on, done.
2. Vox Kit · this page
The processor, speaker, microphone and button, fitted into the sign or display you already have. Ideal for retrofits and larger deployments.
3. Vox App
A voice-first web app that launches instantly on any phone, on any sign, poster or product. No hardware, no download.
Spoken, multilingual signage is a practical, documentable way to meet accessibility obligations, with Vox Net recording every interaction as evidence.
Requires service providers to make reasonable adjustments, in advance, so disabled people are not substantially disadvantaged. Voice-first signage is a documentable adjustment for visually impaired, dyslexic, neurodivergent and non-English-speaking visitors.
The British Standard for accessible built environments asks for wayfinding information in more than one format, including audible. Spoken signage complements the tactile, Braille and high-contrast signs the standard already recommends.
Section 149 of the Equality Act requires the NHS, universities, councils and transport authorities to actively advance equality and evidence it. Vox Net analytics give equality impact assessments and annual reports a measurable intervention to cite.
Mandatory for NHS and adult social care providers in England (DCB 1605), and monitored by the CQC. Requires information in formats people can understand, including audible and other-language formats. Omnie Vox meets this at scale, with an audit trail.
Part M of the Building Regulations requires reasonable provision for everyone to access and use a building, citing BS 8300 as its technical reference. Specifying Omnie Vox at design stage puts audible wayfinding in the inclusive-design package before sign-off.
Vox App and the Vox Net control panel are keyboard operable, screen-reader friendly and high contrast, meeting the Public Sector Bodies Accessibility Regulations 2018 and ready for the European Accessibility Act.
Yes. The kit mounts behind directories, department signs and POS displays with the button and microphone set into the face, keeping your visual merchandising unchanged.
Yes. AI Workflows in Vox Net connect to stock, pricing and promotion data so answers are accurate and current.
For menus, shelf edges and price tags, Vox App adds a free QR code with no hardware. See the Vox App page for retail.
Arrange a one-to-one demo and consultation, or get in touch by phone on +44 (0)1904 949000 or email sales@omnievox.com.