Fast, accurate, conversational ordering at drive thrus. Omnie Vox speaks over 80 languages, confirming every item, and upsells to lift average order value while reducing wait times and easing pressure on staff.
Drive thrus live and die on speed and accuracy. Crackling speaker boxes, traffic noise, regional accents and rushed conversations all conspire to produce misheard orders, frustrated customers and remakes that cost time and ingredients. At peak hours, queues build quickly and a single confused exchange can stall the entire lane.
Staff turnover is high, training is expensive, and consistency across shifts is hard to maintain. Promotions and upsells are routinely missed, allergen and dietary questions go half-answered, and non-native speakers are often left to point at pictures, or simply drive away.
Omnie Vox places an intelligent, conversational ordering assistant at the speaker post. It hears clearly, understands naturally, and confirms every item back to the customer in their own language, handling modifiers, combos, allergens and loyalty codes without skipping a beat.
Integrated directly with the POS and kitchen display, Omnie Vox sends accurate orders straight to the line, offers context-aware upsells (a hot drink when it’s cold, a cold one when it’s warm) and frees staff to focus on hospitality and food prep. Its management platform, Vox Net, captures order accuracy, conversion and lane-time data, helping operators refine the experience shift by shift.
Available 24/7 and speaking over 80 languages, Omnie Vox provides instant wayfinding and real-time updates on local services, transforming static spaces into interactive hubs that drive footfall and engagement.
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Drive-thru voice ordering from Omnie Vox is a retrofit to the menu board and order post you already have. The weatherproof kit fits into the existing structure, takes the order clearly over engine noise in the driver’s own language, answers allergen and menu questions from your own data, and passes the order to the kitchen display.
A calm, patient voice that repeats the order back and never rushes suits anxious and neurodivergent customers, and spoken ordering helps drivers who cannot read the board from the car. Menu, availability and pricing stay current through AI Workflows in Vox Net.
A quick-service operator is replacing menu-board graphics across twelve sites. Vox Kit is fitted into each board during the changeover. On the first school run a parent orders four meals in Polish and hears the total back in Polish, the next driver asks whether the wrap contains sesame and gets a precise answer, and the manager sees in Vox Net that “oat milk” was asked about forty times before ten.
Drivers order in their own language and hear the confirmation back in it. Over 80 languages, no menu to choose from.
Learn moreSpoken ordering for drivers who cannot read the board from the car, including visually impaired passengers ordering from the back seat.
Learn moreA calm, patient voice that repeats the order back, never rushes and never sighs. Low-pressure ordering for anxious and neurodivergent customers.
Learn moreAllergens, options and totals read back every time. Tone aware: shorter and simpler when the driver sounds hurried.
1. Vox POS
The Vox Post for permanent outdoor installation, Vox Stand for indoor receptions and entrances, and Vox Sign for pavement and streetfront use. Position it, switch it on, done.
2. Vox Kit · this page
The processor, speaker, microphone and button, fitted into the sign or display you already have. Ideal for retrofits and larger deployments.
3. Vox App
A voice-first web app that launches instantly on any phone, on any sign, poster or product. No hardware, no download.
Spoken, multilingual signage is a practical, documentable way to meet accessibility obligations, with Vox Net recording every interaction as evidence.
Requires service providers to make reasonable adjustments, in advance, so disabled people are not substantially disadvantaged. Voice-first signage is a documentable adjustment for visually impaired, dyslexic, neurodivergent and non-English-speaking visitors.
The British Standard for accessible built environments asks for wayfinding information in more than one format, including audible. Spoken signage complements the tactile, Braille and high-contrast signs the standard already recommends.
Section 149 of the Equality Act requires the NHS, universities, councils and transport authorities to actively advance equality and evidence it. Vox Net analytics give equality impact assessments and annual reports a measurable intervention to cite.
Mandatory for NHS and adult social care providers in England (DCB 1605), and monitored by the CQC. Requires information in formats people can understand, including audible and other-language formats. Omnie Vox meets this at scale, with an audit trail.
Part M of the Building Regulations requires reasonable provision for everyone to access and use a building, citing BS 8300 as its technical reference. Specifying Omnie Vox at design stage puts audible wayfinding in the inclusive-design package before sign-off.
Vox App and the Vox Net control panel are keyboard operable, screen-reader friendly and high contrast, meeting the Public Sector Bodies Accessibility Regulations 2018 and ready for the European Accessibility Act.
Yes. Orders are passed through AI Workflows in Vox Net to your kitchen display or POS, and confirmed back to the driver before they pull forward.
The microphone and speaker are specified for the lane, and the button-to-speak model means the kit only listens while the driver is ordering.
Yes. Answers come from your own allergen and menu data, kept current in Vox Net, rather than from a general model.
Arrange a one-to-one demo and consultation, or get in touch by phone on +44 (0)1904 949000 or email sales@omnievox.com.