Voice technology that delivers smarter experiences and unlocks new value from customer interactions.  Learn more →
User Guide

Device Settings

Once connected to the internet, your device can be configured through the VOX NET web-based control panel at https://portal.omnie.ai.

Each VOX KIT appears as a record within VOX NET control panel. From the homepage, you can:

  • View all active devices
  • See live status
  • Access device settings
  • Monitor activity

Inside each device record, you can configure Instructions, voice and training data.

Prompt

A free-text field used to provide high-level behavioural guidance. This defines the tone of voice, the role (e.g. receptionist, wayfinding assistant, retail advisor), the behavioural constraints and the brand personality

Example — “You are a helpful assistant located in a university entrance. Keep responses concise and guide users clearly.”

Voice

The voice can be configured to ensure alignment with brand identity and environment (formal, friendly, energetic, etc.). You can select a voice profile, set the speed and enter a prompt to refine speech characteristics.

Data

Documents and web pages can be added to train the chatbot and used to generate responses.

If the system cannot find relevant information, it can be instructed to provide fallback messaging in the instructions field. Example — “I’m sorry, I don’t know the answer to that”

Device Record

Image Scan

The Image Scan feature generates a set of route instructions from a defined start position to each marked location on a floor plan or city map.

  • Click Workflows in a device record and select the workflow Map Scan.
  • Select the prompt type, provide a placeholder name and attach a floor plan or street map with a predefined start point and clearly marked locations.
  • Click Run and the system generates a set of instructions to each location.
  • The instructions are saved as a placeholder record.

Placeholders

Placeholders contain information that can be referenced in the Prompt field using double braces {{example}}. This allows dynamic injection of route instructions, and other common sets of data, into conversational responses.

Placeholder Highlight

Copy the placeholder name and add to the required location in the prompt field.

Insert Highlight
Next: Chat Sessions
Omnie Vox

The power behind smarter signs and point of sale.