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Accessible wayfinding

Accessible wayfinding for every visitor

Voice-first guidance that bypasses the visual and cognitive barriers static signs create. Spoken, screen-free, in 80+ languages.

80+ Languages24/7Real-Time DataTone AwarePlug & Play
The problem

Traditional signage assumes a lot about the reader.

Accessible wayfinding starts with a simple question: who can’t use the sign you already have? Printed and digital signage assumes the visitor can see it, read it, understand the language it is written in, interpret the symbols and hold a route in their head. For a large share of the public, at least one of those assumptions fails.

Visually impaired visitors cannot read it at all. Visitors whose first language is not English get, at best, two or three translated lines. Dyslexic and low-literacy visitors work hard to decode it. Elderly visitors, and anyone who is anxious, tired or in a hurry, struggle to hold multi-step directions. The usual fallback is to ask a member of staff, which costs staff time and, for many people, carries a social cost of its own.

Accessible signage should not mean a second, separate system. It should mean the sign you already have works for everyone.

Getting started

Three ways to bring Omnie Vox to your space

How voice-first removes the barriers

Press a button. Ask. Hear the answer.

Omnie Vox adds a spoken layer to any sign. A visitor presses the button (or scans a code with Vox App), asks a question in their own words and hears a clear answer in the same language. There is no screen to read, no menu to navigate and nothing to install.

Spoken and screen-free — the answer is audio, so sight and reading ability are not required. On demand — the sign only speaks when asked, so it is calm and predictable rather than a source of noise. In any language — over 80 languages are detected automatically; see our page on multilingual wayfinding. One step at a time — directions can be delivered step by step and repeated, which is central to neurodiversity-friendly wayfinding.

Because the voice is tone aware, the assistant recognises stress or confusion and responds with shorter, plainer guidance. It is available 24/7, and because it is connected to real-time data through AI Workflows in Vox Net, the answer reflects what is actually happening right now.

Who it helps

Signage for visually impaired visitors, and everyone else.

One spoken layer, many needs met.

Visually impaired

No reading, no looking. Find the button, press, ask and listen.

Neurodivergent visitors

Calm, literal, step-by-step guidance with no social pressure to ask a stranger. Autism, ADHD, dyslexia and sensory sensitivities all benefit.

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Non-English speakers

Ask in your own language, hear the answer in the same one. Over 80 languages, detected automatically.

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Elderly visitors

Nothing to install and no small print. A single button and a spoken, unhurried answer.

Dyslexic and low-literacy visitors

The reading barrier disappears entirely. Directions are heard, not decoded.

Anyone in a hurry or under stress

Busy hands, tired eyes, a train to catch. Voice is faster and lighter than a map.

Compliance

Support for the standards and duties that shape accessible spaces.

Spoken, multilingual signage is a practical, documentable way to meet accessibility obligations, with Vox Net recording every interaction as evidence.

Legislation

Equality Act 2010

Requires service providers to make reasonable adjustments, in advance, so disabled people are not substantially disadvantaged. Voice-first signage is a documentable adjustment for visually impaired, dyslexic, neurodivergent and non-English-speaking visitors.

Standard

BS 8300:2018

The British Standard for accessible built environments asks for wayfinding information in more than one format, including audible. Spoken signage complements the tactile, Braille and high-contrast signs the standard already recommends.

Public sector

Public Sector Equality Duty

Section 149 of the Equality Act requires the NHS, universities, councils and transport authorities to actively advance equality and evidence it. Vox Net analytics give equality impact assessments and annual reports a measurable intervention to cite.

NHS

Accessible Information Standard

Mandatory for NHS and adult social care providers in England (DCB 1605), and monitored by the CQC. Requires information in formats people can understand, including audible and other-language formats. Omnie Vox meets this at scale, with an audit trail.

Building Regulations

Approved Document M

Part M of the Building Regulations requires reasonable provision for everyone to access and use a building, citing BS 8300 as its technical reference. Specifying Omnie Vox at design stage puts audible wayfinding in the inclusive-design package before sign-off.

Web

WCAG 2.2 AA & accessibility regulations

Vox App and the Vox Net control panel are keyboard operable, screen-reader friendly and high contrast, meeting the Public Sector Bodies Accessibility Regulations 2018 and ready for the European Accessibility Act.

In practice

A hospital outpatient entrance.

A patient with low vision arrives for a clinic appointment at a large hospital. The building directory is a wall of small text. At the entrance, a Vox Post answers instead: “Where is the eye clinic?” — “Take the lift on your left to level two, turn right, and it is the third door.” The patient asks for it again, and hears it again. The same post answers a Polish-speaking visitor in Polish, and gives an anxious first-time visitor one step at a time. Reception staff spend less time repeating directions, and the hospital has a record of what people ask most. See how this plays out across hospitals and city centres.

Where it matters

Sectors where accessible wayfinding changes outcomes.

Hospitals

Information & Wayfinding for Hospitals

Omnie Vox provides hospitals with an always available digital assistant embedded in smart signage and kiosks at key touchpoints. Visitors can get clear, step-by-step directions in…

Maps & DirectoriesAppointments DatabaseWeather & Sunset Times
Universities

Information & Wayfinding for Universities

Omnie Vox acts as a digital campus guide embedded in smart signage and kiosks across key university locations. Users can ask simple questions such as where to find lecture halls,…

Campus Maps, Facilities & EventsTimetablesWeather & Sunset Times
City Centres

Wayfinding & Safety for Cities

Omnie Vox places an intelligent, multilingual concierge directly on the street. Available 24/7 and speaking over 80 languages, Omnie Vox provides instant wayfinding and real-time…

Maps & Points of InterestEvents and Transport TimetablesWeather & Sunset Times
Transport Hubs

Information for Transport Hubs

Omnie Vox delivers intelligent wayfinding in over 80 languages, providing personalised, real-time guidance that adapts to each user’s needs. By connecting to live data, it d…

Maps & Safety ProceduresTimetablesWeather & Sunset Times
Retail

Information Stations & Customer Feedback for Retailers

Omnie Vox provides shoppers with an intelligent in-store assistant that can answer product questions, explain promotions, and guide customers to the exact location of items or ser…

Floorplans & Product InformartionPromotionsWeather & Sunset Times
Museums

Education & Engagement for Museums

Omnie Vox transforms the visitor experience by serving as an interactive, expert guide for every exhibit. Visitors can converse directly with the kiosk in any language to ask spec…

Exhibit FactsEvents TimetablesWeather & Sunset Times
FAQ

Accessible wayfinding: common questions

What is accessible wayfinding?

Accessible wayfinding is guidance that every visitor can use, whatever their sight, reading ability, language or cognitive needs. Omnie Vox delivers it as spoken, on-demand answers from any sign, so nobody has to read a map, decode a symbol or use a screen.

Does accessible signage help meet the Equality Act 2010?

Yes. The Equality Act requires reasonable adjustments so disabled people are not placed at a substantial disadvantage. Voice-first signage is a practical, low-cost adjustment, and Vox Net records usage to evidence it.

What is BS 8300 and how does Omnie Vox relate to it?

BS 8300 is the British Standard for designing accessible and inclusive built environments. It calls for information to be available in more than one format. Spoken wayfinding adds an audio format to your existing visual signage without replacing it.

Does it work for visually impaired visitors?

Yes. There is nothing to read and nothing to look at. A visitor finds the button, presses it, asks, and hears the answer.

Is an app or account needed?

No. Vox POS products and Vox Kit work from a physical button. Vox App uses a QR code that opens instantly in the phone’s browser with no download or sign-up.

Make every sign accessible.

Book a one-to-one demo and we will show you accessible, voice-first wayfinding working in a space like yours.

Omnie Vox

The power behind smarter signs and point of sale.